The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at . For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7252 7995.

Additional Keys & Access Cards (Fobs)

Building management does not have a copy of the resident keys, residents can use a Locksmith of their choice to cut their front door keys. Should additional fobs be required, these can be obtained at a cost of $110. Residents can download the request form from the forms section of this website.

Changing / Adding Front Door Locks

Please be aware that the front door of your apartment is common property. No approval is necessary for residents to change their locks providing this only involves changing the barrel over. If a resident wants to change or add a lock onto their front door, approval will be required. Residents can download the application form from the forms section of this website.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified tradespersons if required.

Connecting Gas & Electricity

When moving into the building you will need to connect your electricity by contacting a utilities provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by providing them either your address or meter number which can be provided by Building Management if required. Contact details of some common utilities providers are:

Energy Australia: 1800 596 517 (

AGL: 13 11 89 (

The meters are read manually and are located in the main electrical switch room on lower ground. These can be accessed by contacting Building Management, though meter readers should have access. 

Residents should ensure that they cancel their electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.

Water & Hot Water

The cost of water is paid for by the Owner’s Corporation, however, residents will pay an individual access charge by Sydney Water; you should confirm that Sydney Water has your correct contact details so that your bill is received.

Sydney Water’s contact details are:

132 092

Individual stop valves to turn on/off the hot and cold water to your apartment are located in an access cupboard in the hallway outside your apartment.

Please note that hot water to your apartment is provided individually by the hot water meter outside your apartment.

Phone & Internet

The building is connected to the National Broadband Network (NBN), with fibre to the building. Residents will need to contact a service provider to set up an account for internet & telephone services. The service provider may need access to the Main Distribution Frame (MDF), which is located on the Lower Ground floor, in the visitor’s car parking area. Most telecommunication service technicians will have a key to access to this door. If they do not have access to this cupboard, please have them contact Building Management during onsite hours. Some popular telecommunications providers are:



TPG: 13 14 23 (


The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at

Waste Disposal & Recycling

There is a garbage chute on each residential level, and a shelf for recyclables. General garbage & recycling can be disposed of using the building’s bins available on the ground level to the left of the main walkway. There is also an area set up for disposal of household items. Residents are requested to not leave items on the floor of residential levels.


The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws from the library section of Buildinglink or here – Download a copy of Century Plaza’s By-laws


Visitors can contact apartments using the buildings intercom system available at the main entrance and at the visitors parking entrance gate. If you are contacted on the intercom system, press the key symbol to open the entrance door, visitors then have a short amount of time to enter the lift and catch the lift to your level.

Please click here for the intercom user manual.